Air India faced criticism on Twitter from a UN diplomat who called his journey with the airline the 'worst experience' of his life
The diplomat tweeted that due to broken seats, no entertainment or reading lights, and cockroaches he was aghast.
The tweet received significant attention, with many users sharing similar incidents.
One user mentioned that although the environment was hygienic, services and food needed improvement.
Another user complained about broken seats, overhead luggage, and a hard landing, while a third person reported a similar experience on the same flight, including bad food and no entertainment.
In contrast, Chef Vikas Khanna recently praised Air India for its service and interiors.