NEW DELHI: Rezo.ai, a leading provider of AI-driven customer interaction and engagement solutions, has announced a strategic partnership with LivGuard, a major player in the retail sector. The partnership aims to transform and optimize LivGuard’s contact center operations.
This collaboration marks a significant shift in the contact center industry, emphasizing the growing role of AI-driven automation in enhancing customer satisfaction and operational efficiency.
The partnership will see the deployment of multi-lingual AI agents capable of handling a wide range of customer queries, alongside dynamic workflows tailored to meet specific business needs. Additionally, a sophisticated contact strategy has been implemented to maximize efficiency and boost customer retention.
Rezo.ai is leveraging cutting-edge AI technology to streamline and optimize LivGuard’s inbound call-handling processes. Through this collaboration, LivGuard has achieved a remarkable 66% increase in automation and a 50% reduction in the need for human agents, resulting in substantial cost savings and improved customer satisfaction.
Commenting on the partnership, Manish Gupta, CEO of Rezo.ai, said, “We are thrilled to partner with LivGuard in redefining their customer interaction strategy. At Rezo.ai, we believe AI isn’t just about automating tasks—it’s about empowering businesses to build stronger relationships with their customers. By enabling personalized and efficient interactions at scale, we’re helping companies like LivGuard turn customer service into a competitive advantage.”
Suresh Chand, Senior Vice President of Service at LivGuard, expressed his excitement about the collaboration, stating, “We are thrilled to announce the successful automation of our voice bot call center! This achievement is a testament to the dedication, innovation, and hard work of our teams. Your efforts have not only streamlined our operations but also significantly enhanced customer experience and efficiency.”
The collaboration between Rezo.ai and LivGuard is a significant milestone in the contact center industry, demonstrating how innovation can lead to tangible business outcomes. As companies continue to navigate the complexities of modern customer service, AI-driven solutions like those pioneered by Rezo.ai are set to play a critical role in shaping the future of customer interactions worldwide.
Rezo.ai helps businesses optimize their operations and achieve sustainable growth. The company’s autonomous platform revolutionizes contact center operations with AI-powered solutions, enabling multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, and more.