The telecom giant has joined hands with the SaaS giant

Summary

NEW DELHI: Indian conglomerate, Reliance, run by Indiaโ€™s business mogul, Mukesh Ambani, announced Reliance Jioโ€™s partnership with software-as-a-service business-to-business selling company Plume on Tuesday. โ€œAsโ€ฆ

NEW DELHI: Indian conglomerate, Reliance, run by Indiaโ€™s business mogul, Mukesh Ambani, announced Reliance Jioโ€™s partnership with software-as-a-service business-to-business selling company Plume on Tuesday.

โ€œAs we continue to expand our portfolio of connected home services,  it is critical for  Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,โ€ said  Reliance Jio President Mathew Oommen. Oommen added that Jio will continue to strengthen and โ€œenhanceโ€ their home service offers and the total experience through the partnership with the AI-giant, Plume.

A press release from the communications giant stated that the partnership aims to provide โ€œstate-of-the-artโ€ services through Plumeโ€™s cloud services to approximately โ€œ200 million premisesโ€ across the country. They added that through this development, Jio would deploy HomePass and WorkPass consumer services through Plumeโ€™s AI-based cloud platform. Through the partnership, Reliance is also aiming to streamline Jioโ€™s customer support and operations teams to identify, analyse and act faster on performance-related issues, through Plumeโ€™s HayStack.

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โ€œThe partnership with Jio marks a significant global expansion of Plumeโ€™s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,โ€ said Adrian Fitzgerald, Chief Revenue Officer, Plume.

Fitzgerald added that Plume is thrilled to help Jio deliver a โ€œunique and highly personalisedโ€ digital experience to its customers across India while promising to support the telecoms unit in the โ€œnext chapter of its growth journeyโ€.

Plume is one of the pioneers in the industry of SaaS platforms meant specifically for communications services providers boasting over 55 locations across the world. The cloud-based platform had finalised this partnership at a Network X meeting in Paris.

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