New Delhi: A research presentation at the 15th ITU WTSA in New Delhi yesterday, highlighted the potential of refurbished mobile phones to bridge the digital divide and promote sustainability. The research titled “Unlocking Access: The Role of Refurbished Mobile Phones in Digital Inclusion and Sustainable Development” was presented by Diksha Dhiman, Kuldeep Kuldeep, Amarjeet Kumar, Kase Subha sai and Ajay Wavhale (Ministry of Communication, Government of India).
Refurbished mobile phones offer an affordable gateway to technology for millions in India’s rural regions, where teledensity lags significantly behind urban areas (58.87% vs. 127.51%). The study stresses that cheaper smartphones are key to closing this gap, expanding internet access and boosting digital inclusion for disadvantaged communities.
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Beyond digital access, the environmental impact of refurbished phones is substantial. By restoring used devices, the market reduces e-waste by up to 87%, aligning with global sustainability goals. The study advocates for the promotion of refurbished phones as a green alternative, extending the lifecycle of electronic devices and slashing the carbon footprint of new manufacturing.
Despite their benefits, the market for refurbished phones faces significant hurdles. Concerns over quality, data privacy, and the auditing of personal data on used devices remain unresolved. Researchers stress the importance of clear, standardised protocols for wiping data from second-hand devices to protect consumer privacy. Without robust data audits, lingering concerns over security could erode trust in the refurbished phone market, slowing its growth.
The study also urges the Indian government to step in with incentives for low-income buyers and government-backed certification programs for refurbishers.
India’s refurbished phone market is expanding rapidly, and the study projects millions of used smartphones will flood the market by 2025, creating more affordable options for consumers. This surge in availability could prove transformative, narrowing the digital divide in smaller cities and rural regions.
The research presented at ITU WTSA 2024 lays out a roadmap for leveraging refurbished mobile phones to promote both digital inclusion and sustainability. However, unresolved challenges around quality and data security, particularly regarding the auditing of personal data, must be addressed to solidify consumer confidence. The findings call for concerted efforts from governments, businesses, and communities.