What TV doesn't, print can't; we deliver.
What TV doesn't, print can't; we deliver.
JAMMU: The Director General of Police, J&K RR Swain on Monday inaugurated the Jammu & Kashmir Police Grievance Redressal Portal ‘Awaam Se, Awaam Ke Liye’ to enhance structured and decentralized interaction with citizens and improve the resolution of their grievances.
During the launch, DGP RR Swain said “It is a matter of great happiness that we can launch the J&K Police grievance portal on the very first day of the new year. He said that the need to launch a new grievance portal is to resolve issues of citizens as well as of our personnel in a more structured and decentralised manner in one place without being mixed up.
The DGP said, “ At various levels of commanding officers, they will have the authority to check the status of the application and can also forward it to the concerned and simultaneously receive it back. In this portal one application, if submitted at different offices, can be filtered to save the time of citizens, and of the department.
He hoped that this would be a smart portal which would benefit a large number of people in resolving their issues qualitatively and quantitatively.
The DGP commended ADGP Armed J&K for the slogan “Awaam Se, Awaam Ke Liye” and acknowledged DySP IT PHQ, Junaid Hakeem, and Director IT, NIC Baijul Ubbott for their contributions to the portal.
DySP IT provided insights into the portal’s functionality, while Director NIC demonstrated its features.
From the complainant’s perspective, the officials said, the portal offers SMS and email confirmations, round-the-clock accessibility, tracking of complaint status, and alerts upon complaint disposal. Complainants can also submit additional documents and receive notifications.
From the department’s standpoint, the officials said, the entire process becomes electronic, from receiving complaints to filing responses.
